About the Transactions Explorer
This is an alpha release of data about the government's transactional services.
The data reveals the breadth of services that departments, agencies and other public bodies provide, and shows the number of transactions are processed each year. Data on costs and the level of online use is also available for most used services.
Publishing this data helps the government to more effectively measure performance. Using this and other information, we will work to improve the experience of customers using transactional services, and identify areas where cost savings can be made. money, permissions, licences, goods and services, and result in a change in the records held by government organisations.
What is a transactional service?
Transactional services cover a range of activities, including vehicle licensing, passport applications, benefit claims, and filing company accounts.
These services typically result in a change in the records held by government organisations, and involve an exchange of information, money, licences, goods or services.
Other public services like healthcare, law enforcement and education have been excluded from the Explorer, as is the provision of general information and advice through websites and call centres. 'Back-office' functions like recruitment are also excluded.
What's on the list?
Each service is shown together with the department, agency or other body responsible for it, and the number of transactions processed every year.
For high-volume services (those with over 750,000 transactions per year), the average cost and the number of digital transactions is provided.
Information on contacts with local government is also included, although it's more general than the data for central government transactions. We've broken it down into major service areas, and will add more detail in future releases.
Data for devolved administrations, the police and the NHS are not included in this release.
See the About the Data page for more specific details on the information we’ve published.
We're still developing both the data and the way it is presented, and there are some areas we plan to improve. But please tell us what you think. Is it useful? How could we make it better?