Book practical driving test

Agency/body:
Driving Standards Agency
Service type:
Booking an appointment
Customer type:
Citizen (mainstream)
Cost model:
Cost recovery
External link:
link

Description of service

Service aimed at learner drivers to allow the booking and fee payment for a practical driving test.

Key performance indicators

Transactions per year

1.93m

Q1 2013

-0.48%

Q4 2012

Digital take-up

78.7%

Q1 2013

1.71%

Q4 2012

Total Cost

£2.26m

Q1 2013

5.85%

Q4 2012

Cost per transaction

£1.17

Q1 2013

6.36%

Q4 2012